Welcome to Zerina Jewels. These Terms and Conditions govern your use of our website and your purchase of any products from us. By accessing this website or placing an order, you agree to be bound by these terms. Please read them carefully before using our site.
1. Use of Website
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. You must not misuse this website by knowingly introducing viruses or other malicious material, or attempt unauthorised access to any part of the site.
2. Products, Pricing and Description
We make every effort to display our jewellery, including gold purity, diamond weight, clarity and certification details, as accurately as possible. Due to natural variation in gemstones and photography, slight differences in colour or shade may occur. Prices are listed in Indian Rupees (INR) and are subject to change without prior notice based on prevailing gold and diamond rates. Product availability is not guaranteed until an order is confirmed.
3. Orders and Payment
By placing an order on this website, you confirm that you are authorised to use the payment method provided and that all information supplied is accurate and complete. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or unavailability of stock. An order is confirmed only after payment has been successfully processed.
4. Shipping and Delivery
Orders are shipped through insured, trusted courier partners once payment and address details are verified. Delivery timelines mentioned on the site are estimates and may vary due to courier delays, location, or unforeseen circumstances. Please inspect your package at the time of delivery and report any damage or tampering immediately, in line with our Shipping & Delivery policy.
5. Returns and Exchanges
Returns, exchanges and refunds are governed by our Refund and Returns Policy, available separately on this website. Customised or made-to-order jewellery may not be eligible for return unless the item is defective or does not match the confirmed specifications.
6. Intellectual Property
All content on this website, including images, designs, logos, and text, is the property of Zerina Jewels or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this site for commercial purposes without our prior written consent.
7. Limitation of Liability
Zerina Jewels shall not be liable for any indirect, incidental, or consequential loss arising from the use of this website or the purchase of our products, except where such liability cannot be excluded under applicable law. Our total liability in connection with any order shall not exceed the amount paid for that order.
8. Governing Law
These Terms and Conditions are governed by the laws of India, and any disputes arising out of or in connection with them shall be subject to the exclusive jurisdiction of the courts of Gurugram, Haryana.
9. Contact Us
If you have any questions about these Terms and Conditions, please contact us at info@zerinajewels.com or call +91 93101 99728.