Have a question about our jewellery, orders, or policies? Here are answers to what customers ask us most.
Are your diamonds certified and natural?
Yes. Every diamond we use is 100% natural and IGI certified for authenticity and quality. Certification details, along with gold purity, diamond weight and clarity, are listed on each product page.
What is your return and exchange policy?
You can request a return or exchange within 7 days of delivery, provided the item is unused and in its original packaging with all tags and certificates intact. Full details are available on our Refund and Returns Policy page.
How do I find my correct ring size?
If you are unsure about your size, our team is happy to guide you through an easy at-home method to measure your finger accurately before you place your order. Just reach out to us and we will help you choose the right size.
Do you offer a lifetime exchange or buy-back?
Yes, selected designs come with a lifetime exchange option, and we also offer a buy-back facility valued against the prevailing gold rate. Terms vary by product and are confirmed at the time of purchase.
Is my payment and personal information secure?
Yes. All payments are processed through secure, encrypted payment gateways, and we never store your full card details on our servers. See our Privacy Policy for more on how we handle your information.
How long will my order take to arrive?
Ready-to-ship orders usually arrive within 3-7 business days after dispatch, and 2-4 business days for major metro cities. Made-to-order pieces take longer to craft. See our Shipping & Delivery page for full timelines.
Can I get a piece customised or made-to-order?
Yes, we offer customisation on select designs, including engraving and made-to-order pieces. Reach out to our team with your requirements and we will guide you through the process.
How can I contact Zerina Jewels?
Our team is available at info@zerinajewels.com or +91 93101 99728 for any questions about products, orders, or policies. You can also visit our Contact us page.