We know how special a piece of fine jewellery is, which is why every Zerina Jewels order is packed with care and shipped through secure, insured courier partners.

1. Processing Time

Ready-to-ship items are processed within 1-2 business days. Customised or made-to-order pieces may take 7-14 business days to craft before they are shipped. You will receive an email once your order is dispatched.

2. Delivery Timelines

Once dispatched, orders typically arrive within 3-7 business days for most locations across India, and 2-4 business days for major metro cities. Delivery timelines are estimates and may vary due to courier delays, location, or unforeseen circumstances.

3. Shipping Charges

We offer free, fully insured shipping on all prepaid orders across India. Any applicable shipping charges, if any, will be clearly shown at checkout before you place your order.

4. Order Tracking

Once your order ships, you will receive a tracking link via email so you can follow your package right up to delivery. You can also check your order status anytime from the My Account section.

5. Receiving Your Order

As a security measure, all insured jewellery shipments require an OTP or signature at the time of delivery. Please inspect your package at the time of delivery and report any damage or tampering to our team immediately.

6. Contact Us

For any shipping or delivery query, reach us at info@zerinajewels.com or call +91 93101 99728.