At Zerina Jewels, we want you to love your purchase. If you are not fully satisfied, this policy explains how returns, exchanges and refunds work.

1. Return Window

You may request a return or exchange within 7 days of delivery. The item must be unused, unworn, and in its original condition with all tags, certificates and packaging intact.

2. Eligibility for Returns

To be eligible, the piece must be accompanied by its original invoice, certification (where applicable) and packaging. Jewellery that shows signs of wear, alteration, or damage caused after delivery cannot be accepted for return.

3. Exchange and Buy-Back

Selected designs are eligible for a lifetime exchange, allowing you to trade your piece for another of equal or higher value against the prevailing gold and diamond rate. We also offer a buy-back option on eligible items, valued as per the current gold rate and the condition of the piece at the time of buy-back. Exchange and buy-back terms may vary by product and are confirmed at the time of purchase.

4. Refund Process

Once your returned item passes quality inspection, we will process your refund to the original payment method within 7-10 business days. You will receive an email confirmation once the refund has been initiated.

5. Non-Returnable Items

Customised, engraved or made-to-order jewellery cannot be returned or exchanged unless the item is defective or does not match the confirmed specifications. Earrings and nose pins are non-returnable for hygiene reasons unless received damaged or defective.

6. How to Initiate a Return

To start a return, exchange or buy-back request, contact our support team with your order number and reason for return. Once approved, we will arrange a secure, insured pickup of the item from your address.

7. Contact Us

For any return, exchange or refund query, reach us at info@zerinajewels.com or call +91 93101 99728.